Terms & Conditions

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Terms and Conditions 

Introduction

Welcome to Velloura, your go-to destination for modern home décor. By using our website, you agree to comply with these terms and conditions, which outline the policies related to purchasing, payment, shipping, and returns.

We reserve the right to update these terms at any time without prior notice. Continued use of the website signifies your acceptance of any modifications. If you do not agree with any part of these terms, please refrain from using the website.

Payment Methods

Currently, Velloura offers Cash on Delivery (COD) as the primary payment method. Customers can place their orders and pay in cash upon receiving their products.

To ensure a smooth transaction, please provide accurate and complete information when placing an order. Velloura reserves the right to decline or cancel orders if the provided details cannot be verified.

Note: COD is available for select locations and may incur additional charges based on the delivery area.

Order Cancellation

  1. Cancellation by the Customer
  • Customers can request to cancel their order before it is shipped by contacting customer support.
  • Once the order has been dispatched, it cannot be canceled but may be eligible for return based on our return policy.
  1. Cancellation by Velloura
  • If the customer provides incorrect information or fails to respond to order confirmation attempts.
  • If the ordered item is out of stock, in which case the customer will be notified and any payments (if applicable) will be refunded.
  • If there is any suspicion of fraudulent or unauthorized activity.

If an order is canceled, the customer will be informed through the available communication channels.

Shipping and Delivery

Delivery Time and Cost

  • Delivery time depends on the customer’s location, typically ranging between 4 to 7 business days.
  • Shipping costs are calculated based on the delivery address and will be displayed before order confirmation.

Delivery Delays

  • We strive to ensure timely deliveries; however, delays may occasionally occur due to logistics challenges or unforeseen circumstances beyond our control.
  • Velloura is not responsible for shipping delays caused by third-party courier services but will assist customers in tracking their orders.

For any shipping inquiries, please contact our customer support team.

Return and Exchange Policy

  1. Eligibility for Returns and Exchanges
  • Customers may request a return or exchange within a specified number of days from the delivery date (e.g., 7 days).
  • The product must be unused, in its original condition, with intact packaging and all included accessories.
  • Items that are damaged due to misuse or requests made after the return window closes will not be accepted.
  1. How to Request a Return or Exchange
  • Customers can submit a request by contacting customer support, providing details of the issue, and sharing photos of the item if necessary.
  • Once the request is approved, we will coordinate the return process, whether through a courier pickup or another suitable method.
  1. Return and Exchange Fees
  • If the return is due to a manufacturing defect, we will replace the item or issue a full refund at no extra cost.
  • In other cases, the customer may be responsible for return shipping costs.

We are committed to providing a hassle-free shopping experience. Feel free to contact us with any return-related questions.

Intellectual Property Rights

All content displayed on Velloura, including text, images, designs, and logos, is the exclusive property of the website and is protected under intellectual property laws. Unauthorized use, reproduction, or modification of any website content is strictly prohibited and may result in legal action.

Privacy and Data Protection

At Velloura, we value your privacy and take appropriate measures to protect your personal data. When using our website, we may collect necessary information such as your name, address, and contact details to enhance your shopping experience.

  • Your data is securely stored and will not be shared with third parties unless required to fulfill your order or with your consent.
  • We implement advanced security protocols to ensure the safety of your information.
  • Customers have the right to request modifications or deletion of their personal data in compliance with applicable regulations.

Limitation of Liability

  • Velloura provides products as displayed on the website and is not responsible for misuse of the items by the customer.
  • While we aim for a seamless experience, we do not guarantee that the website will always be error-free or uninterrupted.
  • Velloura is not liable for delays or order failures due to force majeure events, including natural disasters or logistics issues beyond our control.

Modifications to Terms and Conditions

Velloura reserves the right to modify or update these terms and conditions at any time without prior notice. Updated terms will be posted on the website, and it is the customer’s responsibility to review them periodically. Continued website use implies acceptance of any changes.

Contact and Support

We are happy to assist you with any inquiries or concerns. You can reach us through:

📧 Email: [Insert Email]
📞 Phone: [Insert Phone Number]
📍 Address: [Insert Address]

The Velloura support team is here to help!